It's Sean!

UK freelance journalist, author
and writer Sean McManus

Printed from © Sean McManus.
Home > Books > Customer Service Pocketbook > Free chapter

Free Chapter from The Customer Service Pocketbook

Book cover: The Customer Service Pocketbook

Free chapter: Empowering great customer service

page from the Customer Service Pocketbook

About this chapter

Everyone in an organisation can empower great customer service, whether it's by making sure that the management structure recognises and rewards customer care or whether it's by cooperating with colleagues so they can serve the external customer more quickly and more easily.

How to read it

Read the complete chapter about empowering great service, by using the buttons above to click through the pages, by clicking on thumbnails for each page or by downloading the chapter in PDF format. You'll need to have Acrobat Reader installed to use the PDF. Acrobat is a free program available for download from Adobe by following this link:

Click here to download Acrobat Reader

Books by Sean McManus

Scratch Programming in Easy Steps

Scratch Programming in Easy Steps

Raspberry Pi For Dummies

Raspberry Pi For Dummies

Learn to program with the Scratch programming language, widely used in schools and colleges.

Set up your Pi, master Linux, learn Scratch and Python, and create your own electronics projects.

Coder Academy

Coder Academy

Cool Scratch Projects in Easy Steps

Cool Scratch Projects in Easy Steps

Learn to make games and other programs in Scratch 2.0, and make a web page in HTML, with this highly interactive book for 7-10 year olds.

Discover how to make 3D games, create mazes, build a drum machine, make a game with cartoon animals and more!

More books

Recommended articles

Stylised coloured photo of a synth

Discover my music and home recording articles

Interested in starting home recording? Follow me as I start recording, using instruments such as the Novation MiniNova and Korg Kaossilator, and share my synth and sample-based music online.

Scratch cat and rainbow circle

10-block demos for Scratch programming

Lots of people of all ages are learning to program with Scratch. Discover some useful tricks and techniques in my 10-block Scratch demos, including special effects you can drop into your games.

Paper Raspberry Pi case

Download free book chapters and more!

Download a free case for your Raspberry Pi, and free chapters from my books about the Raspberry Pi, Scratch, web design and more!

©Sean McManus.