The Customer Service Pocketbook

• Buy the Customer Service Pocketbook (UK)
• Buy The Customer Service Pocketbook (US)
• Book website homepage
• Overview and contents
• FREE sample chapter: Empowering Great Customer Service
• Reviews of the book
• Suggested further reading
• About the authors

Reviews

"Down to earth practical guide... what I would expect from your work with us on Customer Service. It removes a lot of the mystique and concentrates on the real issues."
- Mr Purdie, chief pensions manager, Scottish Widows on the first edition of the book

"We will certainly continue to use the pocketbook with all our new starters. It really helps to make people realise that everyone has customers, and that internal customers are also important."
- Carolyn Whitesmith, training controller, Avon Insurance PLC on the second edition