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The Customer Service Pocketbook
(by Tony Newby and Sean McManus)
Learn how to deliver great service in your organisation, how to empower your colleagues to do the same and why it's essential for you personally and the organisation as a whole.
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- Order this book from the publishers, Management Pocketbooks
Reviews
"Down to earth practical guide... what I would expect from your work with us on Customer Service. It removes a lot of the mystique and concentrates on the real issues."
- Mr Purdie, chief pensions manager, Scottish Widows on the first edition of the book
"We will certainly continue to use the pocketbook with all our new starters. It really helps to make people realise that everyone has customers, and that internal customers are also important."
- Carolyn Whitesmith, training controller, Avon Insurance PLC on the second edition
Details
- ISBN: 1903776007
- Publisher: Management Pocketbooks
- 104 pages
- Contents
- Free sample chapter
- Suggested further reading
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