It's Sean!

UK freelance journalist, author
and writer Sean McManus

Printed from www.sean.co.uk. © Sean McManus.

NEW: Sign up for my newsletter!

Home > Books > Customer Service Pocketbook

The Customer Service Pocketbook

Book cover: The Customer Service PocketbookBy Sean McManus and Tony Newby

The Customer Service Pocketbook provides practical advice and inspiration for improving customer service. It recognises the role that everybody can play in delighting customers, and highlights some of the challenges organisations face.

The 'Customer Service Pocketbook' is for people working in companies, utilities and public sector organisations, whether they face the paying customer directly or whether they help colleagues ("internal customers") who ultimately serve the end-customer.

The book covers:

Throughout the book there are quizzes, exercises and checklists to help readers link the book's ideas to their own experience and their own personal and business needs. There are notes for trainers, including a plan for a one-day workshop based on the book.

The book was updated in 2013 to reflect the latest changes in customer service technologies and culture. Buy the book at your favourite shop here

Free chapter:
Why customer service matters

Bonus content

As the new edition of The Customer Service Pocketbook says, social media gives customers the power to make their complaints heard in public. Here's a great example from Dave Carroll:

Books by Sean McManus

Scratch Programming in Easy Steps

Scratch Programming in Easy Steps

Raspberry Pi For Dummies

Raspberry Pi For Dummies

Learn to program with the Scratch programming language, widely used in schools and colleges.

Set up your Pi, master Linux, learn Scratch and Python, and create your own electronics projects.

Coder Academy

Coder Academy

Cool Scratch Projects in Easy Steps

Cool Scratch Projects in Easy Steps

Learn to make games and other programs in Scratch 2.0, and make a web page in HTML, with this highly interactive book for 7-10 year olds.

Discover how to make 3D games, create mazes, build a drum machine, make a game with cartoon animals and more!

More books

Recommended articles

Stylised coloured photo of a synth

Discover my music and home recording articles

Interested in starting home recording? Follow me as I start recording, using instruments such as the Novation MiniNova and Korg Kaossilator, and share my synth and sample-based music online.

Scratch cat and rainbow circle

10-block demos for Scratch programming

Lots of people of all ages are learning to program with Scratch. Discover some useful tricks and techniques in my 10-block Scratch demos, including special effects you can drop into your games.

Paper Raspberry Pi case

Download free book chapters and more!

Download a free case for your Raspberry Pi, and free chapters from my books about the Raspberry Pi, Scratch, web design and more!

©Sean McManus. www.sean.co.uk.