The Customer Service Pocketbook

By Tony Newby and Sean McManus

• Buy the Customer Service Pocketbook
• Book website homepage
• Overview and contents
• FREE sample chapter: Empowering Great Customer Service
• Reviews of the book
• Suggested further reading
• About the authors

The 'Customer Service Pocketbook' is for people working in companies, utilities and public sector organisations, whether they face the paying customer directly or whether they help colleagues ("internal customers") who ultimately serve the end-customer.