Downloads

Nobody has to leave my site empty handed - why not take a souvenir with you?

Free book chapters

	Download the first two chapters of my novel University of Death, which explores how fans relate to their favourite bands, how businesses use technology to manipulate consumers, and what would happen if the music industry disappeared overnight. There's an author interview and more information at the book's mini-site.
	Download chapter five of 'The Customer Service Pocketbook' about 'Empowering great customer service' (PDF). There's a full table of contents and the opportunity to read this chapter on screen in the micro-site for The Customer Service Pocketbook.
	Download chapter two of 'Small Business Websites That Work' entitled 'Planning your website and creating the content' (PDF). To support this chapter, there's a page of website planning and content resources.

Please buy these books through my shop. The commission subsidises the free resources that accompany these books.

Bookmarks

	Download and print the University of Death bookmark.
	Download the Small Business Websites That Work bookmark.

Music

Visit University of Death's MySpace page to download a recording of University of Death jamming at the soundcheck in Berlin. Check out Dove's blog while you're there, and maybe add the band as a friend too.

Get some Amstrad action

Download My Amstrad CPC games and utilities (dsk file). If you know what a dsk file is, you might also know I used to write for Amstrad magazines in the early 90s. This disk image, suitable for use with Amstrad emulators, includes all the demonstrations from my book The Basic Idea and most of the games and utilities I wrote for Amstrad Computer User and Amstrad Action. To help you get started with these games, I've compiled a page of Amstrad CPC emulator instructions.

From my other site JournalismCareers.com

	Download my proofreading and subediting exercise from JournalismCareers.com. The site hosts guidelines and instructions for the exercise and a guide to proofreading symbols, which you might find useful.
	My ebook Journalism Careers - Your questions answered is available for immediate download as a zipped PDF file. It answers the top 64 questions I've been emailed about being a journalist over five years. It's 106 pages and has been designed for comfortable on-screen reading, although you can easily print it if you prefer. It's not free, but it is great value.

Goodies for webmasters

• Javascript Smart Marketing Toolkit - make your site more responsive with these tools for managing cookies, reacting to times and dates and cycling banner adverts
• Castle Fictoria - all the content you need to fill your first experimental website
• Ransom note font - a set of GIF images you can combine to make ransom style headings